✉️

Talk to a human.

Sales questions, feature requests, bug reports, partnership pitches — same form, same eyes. We answer within 2 business days IST.

✉️

team@ketpy.com

One inbox for everything — sales, support, partnerships, feedback.

💬

+91 90-991-991-06 →

Mon-Sat 10am - 7pm IST · Same number for calls.

📍

Office

Ketpy
Gurugram, Haryana, India

What can we help with?

Sales

Support

Partnership

Feedback

Press / Media

Other

Your name *

Email *

Phone

Subject

Message *

By submitting, you agree to our Privacy Policy.

What to expect

Our response-time promise.

💬

Same business day

10am-7pm IST, Mon-Sat

✉️

Email (sales)

Within 4 hours

Same day if before 5pm IST

🛠

Email (support)

Within 8 hours

Pro tier: 4 hours, Lite: 8 hours

Pick the right channel

Where should I write?

💼

Sales / pricing

Best on the form below — pick "Sales". Replies from a founder within 4 hours IST.

Open form →

🛟

Already a customer?

🐞

Bug or issue

Form below — pick "Support". Include your tenant URL + steps to reproduce.

Open form →

💡

Feature request

Form below — pick "Feedback". We read every one; you'll hear back within 2 working days.

Open form →

🤝

Partnership

Form below — pick "Partnership". Or jump to /partners for the programme overview.

Open form →

📰

Press / media

Form below — pick "Press / Media". Bios, screenshots, brand assets on request.

Open form →

Where we are

Our offices.

🏢

Gurugram (HQ)

Ketpy, Sector 49
Gurugram, Haryana 122018
India

Sales · Customer success · Founders

💻

Pune

Engineering studio
Koregaon Park
Pune, Maharashtra

Engineering · Product · Design

Common questions

Before you write — quick answers.

Do you offer a demo / walkthrough? +

Yes — book a 25-minute screen-share with a founder. Pick “Sales” on the form and mention “Demo” in the message. We do not run a free trial — instead you get a one-click, 30-day refund window after purchase if it does not fit.

I run an agency or I am a CA — different number? +

Same number, same form. Pick “Partnership” — it routes to the partner manager. Or skip ahead to /partners for the programme overview.

I need help migrating from other accounting tools. +

Pick “Sales” + mention your current tool. We have free generic importers (XML, CSV, Excel) for any major desktop or cloud accounting suite. For 50+ ledgers, we run a guided migration — free for Pro customers.

My account is suspended or I forgot my password. +

Use “Forgot password” on the login page first. If suspension was due to non-payment, the in-app banner has a one-click revival. If you are still stuck, write here with “Support” — include your tenant URL.

Refund or cancellation question. +

See /legal/refund and /legal/cancellation for the policy. Refunds in the 30-day window are one click from Settings → Billing. For other cases, write in via the form.

Press, interview or podcast? +

Pick “Press / Media” on the form (or just write to team@ketpy.com with “Press” in the subject). We usually respond same-day. Founder bios, product screenshots, and brand assets are available on request.

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Talk to a human.

Our response-time promise.

Where should I write?

Our offices.

Gurugram (HQ)

Pune

Before you write — quick answers.

Don't want to wait — try Ketpy Book free.

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